This policy has been adopted by The Home Buyer Team in order to provide consistent treatment of personal data. The Home Buyer Team is committed to ensuring that your privacy is protected.
This website is not intended for children and we do not knowingly collect data relating to children.
Consent – The information we collect
When you request a cash offer or information regarding our property services, we need to know your name, email address and telephone number. We also need details of the property concerned.
We gather this information to allow us to deal with your enquiry effectively and to process any subsequent offer and purchase. The relevant information is then used by The Home Buyer Team to provide our services and to communicate with you on any matter relating to the provision of services and in general.
Personal data, or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes first name, maiden name, last name or similar identifier, marital status, title, date of birth and gender.
- Contact Data: Include postal address, email address and telephone numbers.
- Profile Data: Includes orders made by you, your interests, preferences and, feedback and survey responses.
- Technical Data: Includes GA Client ID, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Usage Data: Includes information about how you use our website.
We also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we will not be able to progress with our services.
How we use your personal data
In order to provide our services, it may be necessary to share a limited amount of your personal contact information with third parties, such as but not limited to carefully selected 3rd party property buyers, brokers and investors, solicitors, surveyors and estate agents. This information is shared solely for you to progress with the service you have requested.
We will never pass your details onto an irrelevant third party. The data you provide The Home Buyer Team will only be used to help facilitate your cash offer and/or to provide you with information and special offers around our services.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract, we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation
Data Retention – How long we keep your data
The Home Buyer Team will retain all personal data for as long as the individual is a customer of the company plus 6 years. This is subject to any overriding legal or regulatory requirements.
Any customer of The Home Buyer Team does of course, have the right to be forgotten. If you would like your personal data to be removed from our system, you can do so by making a formal request to our data officer at:
Data Subject Right – Your rights to access personal information
In accordance with GDPR, an individual has the right on request, to receive a copy of the personal information held by The Home Buyer Team and to request that any inaccurate data be corrected or removed.
As a customer of The Home Buyer Team, your personal rights are:
- To be told by the Company what information they hold and for what purpose your personal data is being processed.
- To be given a description of the data held and the recipients to whom it may be disclosed.
- To have communicated in an intelligible form the personal data concerned, and any information available as to the source of the data.
Upon written request to the company’s Data Protection Officer, we will provide a statement regarding the personal data held about you.
If any of the information that you have provided to The Home Buyer Team changes, for example if you change your e-mail address, telephone number or name, please let us know by sending an e-mail to email@example.com
We use a number of different cookies on our site.
The following describes the cookies we use on this site and what we use them for.
Alternatively, you could browse the site using your browser’s anonymous usage setting – called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer and Private Browsing in Firefox and Safari.
Cookies for site analytics and performance:
Google Analytics – We use Google Analytics to help us understand how the site is being used in order to improve user experience. User data is anonymous. You can find out more about Google’s position on privacy as regards its analytics service HERE.
Google Analytics Client ID (also known as GAClientID) – We log visitor’s GAClientID where available automatically; this information does not identify you as an individual.
GAClientID is generated when browsing using Google or Google Chrome and is an eight or ten-digit number that looks like this: 0000-0000 or 00-0000-0000. You have the right to block this cookie. Find out more information HERE.
Google AdWords & Bing Ads – Traffic brought to The Home Buyer Team via paid platforms use a conversion tracking cookie to help us understand how many visitors clicked our paid ads and completed an enquiry form. These cookies expire after 30 days and do not contain personally identifiable information.
If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain. You can find out more information click HERE. If you want to disable conversion tracking cookies from Microsoft AdCenter, more information can be found HERE.
Source Cookies – These cookies enable The Home Buyer Team to identify the website or advert that led to your visit to The Home Buyer Team website, if any. They do not contain any information that could be used to identify you personally.
Facebook Pixel – This Cookie is placed by Facebook. It enables The Home Buyer Team to measure, optimise and build audiences for advertising campaigns served on Facebook. For more information about Facebook Pixels click HERE.
Social Media – On many of the pages of the site you will see ‘social buttons’. In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of The Home Buyer Team
You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on The Home Buyer Team site. If you click on any of these buttons, these sites will be registering that action and may use that information.
In some cases, these sites will be registering the fact that you are visiting The Home Buyer Team, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, such as Google and Facebook.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
To stop cookies being placed on your terminal equipment please refer to your specific Internet browser for instructions. The cookies we place on your terminal equipment are known as COOKIEID and USERID and expire at the end of your session. In a few cases blocking cookies may reduce the functionality of some sites or prevent access to them depending on your chosen browser options.
How we protect your information
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. We use firewalls to prevent unauthorised external access to our systems and data. We also keep your information confidential. The internal procedures of The Home Buyer Team cover the storage, access and disclosure of your information. Access to visitor information is limited and all files are password protected.
Telephone calls – Calls may be recorded for training and monitoring purposes. Any call recordings are held as per our data security procedures.
Personal Data Breach’s and Complaints
If you feel your personal data has been misused or you feel that we have not kept your personal details secure, you should contact our Data Protection Officer in the first instance to log a complaint.
If you are unhappy with our response or you need any further advice, you should contact the Information Commissioner’s Office (ICO) on the details below:
Telephone: 0303 123 1113
The ICO can investigate your claim and take action against anyone who’s misused your personal data.